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 Learn how to defuse challenging and disruptive behavior before an incident escalates to a crisis. Upon completion of this training series, individuals will be Nonviolent Crisis Intervention Certified.

Instructor: Erin Smital, RN, Nursing Professional Development Educator, RWHC

Target Audience: Anyone who has contact with patients, ranging in positions from patient registration to physicians.

Program Description: Learn how to defuse challenging and disruptive behavior before an incident escalates to a crisis. Upon completion of this training series, individuals will be Nonviolent Crisis Intervention Certified.

Objectives: The participant will be able to:

  • Describe the typical behavioral responses associated with the development of a crisis and choose an appropriate intervention for each level of behavior.
  • Describe elements of good interpersonal behavior and demonstrate how verbal and nonverbal strategies can be used to decelerate behavioral responses during a crisis.
  • Explain the importance of effective listening and identify key approaches associated with empathic listening.
  • Identify precipitating factors for crisis behavior and explain how they may impact staff.
  • Identify a range of nonphysical approaches that can be implemented to prevent or reduce the likelihood of challenging, aggressive and violent behavior.

Registration Fee of $125.00 per participant. All participants will receive a booklet and an opportunity to receive their blue card certification in Nonviolent Crisis Intervention.   

Lunch will be provided after class to all participants.

Please note: This is NOT a train the trainer program.

Registration:

  • Paying with credit card: Complete below registration with credit card payment.
  • Paying with check (with online registration): Contact Fort HealthCare Community Health & Wellness by calling 920-568-5475 to register. Once registration is completed, a check may be mailed the below address.
  • Paying with check (with paper registration): Print registration form HERE and mail registration and check to below address.

Mike Stephens, Fort HealthCare Safety Officer

611 Sherman Ave East

Fort Atkinson, WI 53538

 

 

Upcoming Sessions