I wanted to thank all your staff for the care and compassion you provided to my family these past few years and most particularly these past few weeks.
You had taken excellent care of my Grandfather, Henry “Heinie” Smith. Over the past few months, his visits to FAMH were more frequent. I last visited Grandpa at FAMH on September 8th and your staff not only attended to his needs but also those of my family.
During parts of our visit, we needed to spend time in the lobby. For some reason, the lobby TV would not show the Packer game. This could have been a crisis on opening Packer weekend. Your maintenance staff rolled out a TV on a cart so we could distract ourselves while waiting for medical staff to attend to Grandpa.
When the nursing shift changed, one of your employees personally told us and checked to see if we needed anything.
Most impressive was the care provided by your nursing staff. Amy and Jodi were Grandpa’s nurses that day. Every time they came in to see him, they would tease and laugh with Grandpa as they performed their medical duties. This was very important to Grandpa as he always liked to flirt. This was something cancer could not take away from him. At the end of their shift, both Amy and Jodi came into Grandpa’s room to say goodnight for the evening.
I understand Jodi and Amy’s dedication and compassion was not the exception to the care Grandpa received at FAMH.
These may seem like small things but they distinguish quality care from generic medical care.
I have worked in the administrative side of senior healthcare for the last 10 years and I know that appropriate appreciation is not consistently shown to the caregivers that deserve it the most.
I wanted you to know how much I appreciated all you did for Grandpa and my family.