"Hello, I wanted to tell someone how a customer service employee impacted my life. I have had a large bill with your facility and if it wasn’t for Dawn working with me on making monthly payments. I don’t know what I would have done. The first time I called she was so kind and patient with me. I really felt she cared about my situation and did anything she could for me. She was always very personable and did very well on the phones. I have been in customer service over the phones before and I was very pleased with her work and wanted her to be recognized for her outstanding work. Because I thought she did very well on the phone, going forward she was the only person I would speak with about my account. I do not like calling into places and always get different people because most of the time you get a different answer or they are horrible on the phone. If she wasn’t available I would take her voicemail and she would return my call within hours. Dawn did a great job with me and if I am seen in the Fort Health Care System again I will DEFINITLY contact her again.